How Renting Works

You share your name, contact details, the item type, quantity, rough rental duration and your location.

We review the enquiry to understand the category, intended use and whether it fits our rental and leasing scope.

We confirm we have received your enquiry and outline the information still needed to progress it.

You describe the items in more detail — sizes, purpose, room or event, and any specific requirements.

We map your needs to a rental category and flag anything that should be checked for suitability.

We confirm the rental category and whether the items are appropriate for your intended use.

You confirm your preferred start date, duration and any flexibility around timing.

We review likely availability for the requested items and dates, subject to item availability.

We confirm what may be available and discuss alternatives where helpful.

You review the proposed terms and ask any questions about charges, deposits or conditions.

We set out rental duration, pricing, any deposit, condition expectations and return requirements.

Both sides agree the rental terms in writing before anything is booked.

You provide accurate delivery access details, postcode and any site or building constraints.

We review the logistics and what is practical for the location and items involved.

Delivery or collection arrangements are confirmed individually with you.

You use the items for their intended purpose during the agreed rental period.

We remain available for questions, extension requests or support during your rental.

We confirm any changes you request, such as an extension, in writing.

You arrange return or request an extension before the rental period ends.

We review item condition against the agreed return requirements and any extension request.

We confirm return completion, any extension, and any charges that apply under the agreed terms.